At Waitwize, we are committed to protecting the privacy and security of our users' personal data. This privacy policy explains how we collect, use, and protect the information obtained through our innovative SaaS solution. Please read this policy carefully to understand our practices regarding your personal data.

1. Introduction

Waitwize is an innovative SaaS solution that revolutionizes the way vendors manage queues and keep clients informed. Our virtual queue application enables vendors to efficiently notify clients about the progress of their orders or transactions. By eliminating physical waiting lines, Waitwize optimizes customer experience and reduces frustration. Clients receive real-time updates through our intuitive mobile app, allowing them to track their position in the queue and receive notifications when their turn is approaching.

2. Information We Collect

At Waitwize, we collect certain information to provide our services effectively. The types of information we collect include:

• Business details and login credentials for vendors.
• Limited personally identifiable information (PII) of clients, including names and email addresses.
• Transaction information, tokens, and IP addresses for delivering timely notifications to clients.

3. Purpose of Data Collection

We collect and use the information mentioned above for the following purposes:

• To provide our virtual queue services to vendors and clients.
• To authenticate and authorize vendor access to the Waitwize platform.
• To deliver real-time notifications and updates to clients regarding their position in the queue.
• To analyze usage patterns and improve our services.

4. Data Sharing

We do not share user data with any third parties, except in the following circumstances:

• With your explicit consent.
• To comply with applicable laws, regulations, or legal processes.
• To enforce our rights, protect our property, or ensure the safety of our users.

5. User Rights

As a user of Waitwize, you have certain rights regarding your personal data, including:

• The right to access and obtain a copy of your personal data.
• The right to rectify any inaccurate or incomplete personal data.
• The right to request the erasure of your personal data.
• The right to restrict or object to the processing of your personal data.
• The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us using the details provided in Section 11.

6. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it. We use industry-standard encryption protocols to safeguard sensitive information and ensure its confidentiality. We also employ secure storage systems, access controls, and regular security audits to prevent unauthorized access, loss, or misuse of user data.

7. Data Retention

We retain user data only for as long as necessary to fulfill the purposes outlined in this privacy policy. The retention period may vary depending on the type of data and legal obligations. We will securely dispose of or anonymize data that is no longer required.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within our SaaS application to enhance user experience and collect usage information. These technologies help us analyze trends, administer the website, track user movements, and gather demographic information. By using our services, you consent to the use of cookies and tracking technologies in accordance with our Cookie Policy.